Refund policy

At AUTIFIX, we stand firmly behind the quality of our premium automotive innovations. If your order arrives damaged, defective, or incorrect, we offer a hassle-free 7-Day Return & Replacement Policy to ensure your absolute peace of mind.

1. Eligibility Window

  • 7-Day Policy: You have exactly 7 days from the date of delivery to request a replacement or return.

  • Product Condition: To be eligible, the product must be unused, in its original packaging, and in the same condition that you received it.

2. Valid Reasons for Returns

We accept returns and issue free replacements under the following circumstances:

  • The product was damaged or broken during transit.

  • The product is defective or not functioning as advertised.

  • The package contains the wrong item, size, or color.

3. The Simple Claim Process (Via WhatsApp)

Because courier riders do not allow parcels to be opened before payment, we make the post-payment claim process incredibly simple:

  1. Take Proof: Take a clear photo or a short video showing the defect or damage.

  2. Contact Support: Share the visual proof along with your Order ID to our official WhatsApp support number.

  3. Quick Approval: Our team will review the proof within 24 hours. Once verified, we will arrange for a 100% free replacement to be dispatched to your address immediately.

4. Refund Policy (For Cash on Delivery Orders)

If a replacement is not available or you specifically request a refund:

  • Return Shipping: Our support team will provide you with the designated warehouse address. The customer will return the product safely via any local courier service.

  • Inspection: Once the returned item is received and inspected at our fulfillment center, your refund will be processed.

  • Payment Channels: Since you paid via Cash on Delivery (COD), your refund amount will be securely transferred directly to your Bank Account, Easypaisa, or JazzCash within 3 to 5 working days.

Our Promise to You

We treat our customers like partners. At AUTIFIX, we do not just sell automotive upgrades; we build long-term trust. If anything goes wrong with your order, rest assured that our dedicated team will resolve it swiftly, professionally, and entirely at our expense. Drive with confidence, knowing we have you covered.